NENA gives app developers insight into 9-1-1 limitations

12/4/2012 | InformationWeek

Many 9-1-1 call centers are in the telephone age and do not have the technology to handle communication from broadband texting or photo applications, according to NENA's director of government affairs Trey Forgety. NENA and the Association of Public Safety Communications Officials created the Public Safety Considerations for Smartphone App Developers guidelines to provide companies with information on the limitations of call centers. Meanwhile, the world is changing quickly, NENA CEO Brian Fontes said. "In today's world most people communicate in a nonvoice context, so it's essential our 9-1-1 systems keep pace with 21st-century technology to be able to receive information in the way sender is sending it."

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