The power of positive language in making sales

12/4/2012 | CBS MoneyWatch

The way you interact with a customer can have a significant impact on whether you are able to close the sale, so it's important to choose your words carefully, writes Michael Hess of Skooba Design. "Whether you sell flowers or forklifts, whether you're behind a register or across the country behind a screen, the idea is the same: Use precise, intentional, empathic language that is most likely to elicit the most positive response," he writes.

View Full Article in:

CBS MoneyWatch

Published in Brief:

SmartBrief Job Listings for Business

Job Title Company Location
Human Resource Director
Salt Lake City, UT
Vice-President of Global Sales
Lindsay Corporation
Hartland, WI
Chief Operations Officer
Delta Community Supports
Blue Bell, PA
Manager, Technical Staffing
U.S. Cellular
Chicago, IL
Administrative Management Specialist
Smithsonian Institute
Washington, DC