Every business professional winds up making enemies, so the real test is how you respond to conflict, writes Mike Figliuolo. It's usually better to take the high road, responding to workplace slights by inviting your enemy for lunch or buying them a beer. "You kill them with kindness. ... [I]f you're being nothing but professional, it's hard for you to look bad," Figliuolo writes.
Smart bosses take their enemies to lunch