Chains refresh, remodel to reboot sales

12/5/2012 | Los Angeles Times (tiered subscription model)

Slowing sales and growing competition have quickservice chains from Burger King and Wendy's to Sbarro and Del Taco sprucing up their stores, with remodels designed to modernize their look and create an appeal that makes guests want to linger and return more often. "As we're elevating the customer experience through the menu strategy, it's also important that we do the same for ambiance," said Panda Express VP of architecture and engineering Tabassum Zalotrawala.

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