The phrase every leader needs to learn

12/8/2009 |

The seven most important words a leader can say are "I don't know, but I'll find out," Terry Starbucker writes. While no one in an organization has all the answers on hand, everyone can make an effort to follow up on vital questions, he notes. "It's candor with a promise attached -- and a promise that gets fulfilled much more easily with right expectations in place," he writes.

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