Is your company ready for customer service 2.0?

12/9/2010 | Inc. online (free registration)

Platitudes about the customer always being right are no longer enough, declares Inc. magazine. Today's top customer-service teams are testing new strategies, using informal tones and monitoring social networks around the clock to gather feedback and reach out to dissatisfied customers. "Today's customer expects to be treated as an individual, not as just another number who's complaining," notes one consultant.

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