"Simple, reliable processes" important to many online shoppers

12/10/2009 | InternetRetailing.net

Optier, an IT service management specialist, commissioned research about what Britons are looking for from their holiday online shopping. The survey found that 41% of online shoppers wanted "simple and reliable processes," 20% said "quick delivery times" were key, and 19% listed "ease of use" as a priority. Nearly three-quarters of respondents said they plan to use a mix of online and high-street shopping for their Christmas needs.

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