Customer satisfaction beneficial for CIOs, but not a common goal

12/11/2007 | CIO

Only 10% of CIOs in a survey said customer satisfaction is their most critical goal, and respondents said 9.4% of their time is spent interacting with external business partners and customers. According to this article from CIO, customer-centric IT projects can help CIOs gain more enterprise responsibility and help them become corporate players.

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