Jack E. Mannix, president and CEO of Ensemble Travel Group, advised travel agents during a recent speech to be more than simply travel agents to succeed. "Most of you focus your time on being the travel professional," Mannix said. "But you need to think about things beside travel suppliers, destinations, etc. You have to be wearing an awful lot of hats." For instance, Mannix said, agents must market themselves and understand the technology they use to in order to make it work for them.
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