Column: Focused staff development enhances customer service

12/15/2011 | Hospitality Net

Offering exceptional customer service begins with aligning the hotel's and the guests' ideas of what constitutes good customer service, writes Caroline Cooper, founder of Zeal Coaching. Hoteliers should then find employees whose attitudes match the requirements of good hospitality, and provide continuous training, support and guidance to drive them toward attaining the hotel's goals regarding good customer service.

View Full Article in:

Hospitality Net

Published in Brief: