Customer service is a common denominator for building loyalty

While retailers are offering discounts, special deals and holiday ambiance to encourage shoppers to buy, customer service is the one constant that can build a loyal customer base, according to one writer. Best Buy offers speedy, customer-specific service, La Curacao creates a family atmosphere and caters to Spanish-speaking customers, and Macy's relies on tradition and attending to customer concerns, she writes.

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Arizona Republic (Phoenix) (tiered subscription model), The

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