10 trends to satisfy customers in 2010

12/16/2009 | Small Business Trends

Outstanding customer service should be the top priority of 2010 in order to sustain growth, Barry Moltz argues. Among his new year's customer-service-improvement trends: Employees who want to keep their jobs will try harder to satisfy customers, IT tracking will enable personalization and companies will improve their response to complaints on social-media sites.

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