Airlines aim to please by monitoring social media chatter

12/16/2013 | CNN

Airlines are leveraging social media to keep track of their customers' complaints, needs and preferences. "It allows us to pinpoint customer feedback to a specific location. If someone raises an issue, it gives our lounge staff the ability to step in and resolve the problem," said Jo Boundy, head of digital communication at Qantas.

View Full Article in:

CNN

Published in Briefs:

SmartBrief Job Listings for Transportation

Job Title Company Location
Fleet Controller - Technical Operations Maintenance Control
United Airlines
Chicago, IL
Lead Revenue Management Analyst
Hawaiian Airlines
Honolulu, HI
Planner - Line Maintenance
United Airlines
Chicago, IL
Sr. Communications Specialist * Grassroots Coordinator * PAC Coordinator * Benefits Specialist
The Air Line Pilots Association, International
Herndon, VA
TAESL - Planner Production Control
American Airlines
Fort Worth, TX