Column: Savvy agents know business is about more than sales

12/17/2009 | Travel Research Online

Columnist Nolan Burris explains how the success of a business, whether it be a tourist shop or a travel agency, depends largely on the atmosphere and the proprietor's attitude. "There are those that understand that you are not just selling the experience of travel; you are selling the experience of you and your agency," Burris writes.

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