Are taboos undermining your company?

12/22/2011 | Knowledge@Wharton

In many organizations, taboos and intragroup loyalties often lead to collective inaction, with potential problems ignored until they spin out of control. To break that cycle, bosses must tackle sensitive issues head-on and not shy away from difficult topics. "When leaders do not want an issue discussed, it is not discussed," says consultant Don Rossmore. "When an issue is undiscussable, it cannot be managed rationally."

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