What Santa can teach you about caring for customers

12/23/2012 | TMCNet.com

Even those who don't believe in Santa Claus can learn something from the highly personalized customer service he provides, his attention to detail and his mastery of teamwork, writes TMCNet contributor Mini Swamy. "He has the time and patience to listen to you, and that's very, very important, because you feel special," she notes.

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