Communicating well can help workers meet expectations

12/24/2007 | Sun (Baltimore), The

Often, when the employees of a small business fail to finish a task the way a manager expected it to be done, the issue is poor communication, says Stephen L. Rosenstein of Baltimore SCORE. Small-business managers can get better results from staff by establishing a mantra that focuses positively on the work process, not the individual person.

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Sun (Baltimore), The

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