Opinion: Airports, airlines must work together on tarmac delays

12/24/2009 | Airport Business

Airports have been largely overlooked in the uproar over tarmac delays, according to John F. Infanger of Airport Business Magazine. Airports already are a large of part of the customer experience in air travel, a point driven home by the AAAE/Fordham University customer service training program. As carriers are forced to de-plane passengers in order to avoid massive fines by the DOT, "it seems appropriate that airlines and airports get together in a forum to discuss how to better meet the needs of customers stuck at airports," Infanger writes.

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