Leaders should be good listeners, says Commerce secretary

12/26/2013 | New York Times (tiered subscription model), The

Good leadership is about being approachable and open to what others say, says Secretary of Commerce Penny Pritzker. Employees must feel empowered to dissent or share bad news, and leaders must be willing to understand and act upon what they hear, Pritzker explains. "Probably the biggest mistakes I've made were when I wasn't listening carefully enough," she says.

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