Make feedback an essential part of company culture

12/26/2013 | Harvard Business Review online/HBR Blog Network

It's critical to create the sort of company culture that encourages employees to give and receive feedback, writes Ed Batista, an instructor at the Stanford Graduate School of Business. To this end, you'll need to make employees feel safe and make sure they receive positive as well as negative feedback. "If feedback is something that happens only at unusual times ... it'll never really be an organic part of the organizational culture," he writes. "It has to show up in everyday life -- on a walk down the hallway, at the end of a meeting, over a cup of coffee."

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