How to enhance your customers' experience

12/27/2012 | MediaPost Communications

There might be a number of steps you can take to improve the customer experience your business offers, writes D. Daniel Ziv of Verint. "Taking ownership of the customer experience can be achieved in many ways, from small gestures to strategic business shifts." You can look for ways to enhance the experience by paying attention to what your customers are telling you, he writes.

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