4 questions to ask to fix your customer service

12/27/2013 | American City Business Journals

There are several points to consider if your business isn't offering the best possible customer service, including determining whether the leadership team is engaged with the business and whether it's doing what it can to keep employees on the right track, consultant Errol Allen writes. "While it's the responsibility of customer facing employees to create great customer experiences, it's also the responsibility of leadership to utilize positive motivational incentives," Allen writes.

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