You can't force people to improve themselves

12/31/2012 | New York Times (tiered subscription model), The

Companies should think twice about requiring employees to attend mandatory training sessions, says Karen May, Google's vice president for people development. "People learn best when they're motivated to learn. If people opt in, versus being required to go, you're more likely to have better outcomes," May says.

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New York Times (tiered subscription model), The

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