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Keys to successful EHR implementation

Kaiser Permanente spent about $4 billion and took two years to scale up a comprehensive EHR system, and former Permanente Medical Group CEO Dr. Robert Pearl writes that implementing such a system "is the best way to maximize quality of care for all patients." He writes that Kaiser learned some important lessons during scale-up: The EHR should be comprehensive; physicians and other medical staff must be on board and trust the leadership; and continuing technical support is crucial.

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