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GAO reveals reasons behind patients' low utilization of EHRs

Although nearly 90% of patients are offered access to medical records online by providers, two-thirds of patients do not use them because they are frustrated with the amount of time and effort spent managing passwords and understanding the user interfaces of different portals for each provider they visit, according to a Government Accountability Office report. Researchers also found that, although most providers offer access to information about allergies, current medications and lab results, patients often find this information inconsistent and incomplete from various providers and are unclear as to whether it can be aggregated, electronically downloaded or transmitted.

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