When Southwest Airlines' Amber Hensley heard about 8-year-old Andrew Ross' struggle with cancer, the customer service representative swung into action to make his trip home from treatment something to remember. Hensley placed signs welcoming Andrew home throughout Houston's William P. Hobby Airport, arranged for him to meet his plane's pilot and crew and invited his friends and family to meet him at the gate when he arrived.
Transportation Security Administration officers screening passengers and luggage at Florida airports have found loaded weapons, a fully fueled chainsaw and a bloody alligator head. The discoveries illustrate the effectiveness of the agency's 20 levels of airport security, the TSA's Sari Koshetz said.
Analyst Jeffrey Hymen writes that investors should be optimistic about JetBlue Airways, which has beat its own earnings estimates in nine out of its past 10 operational quarters.
UPS has donated two semitruck loads of bottled water to families affected by the ongoing water crisis in St. Joseph, La. Louisiana Gov. John Bel Edwards declared St. Joseph to be in a state of public health emergency in December 2016.
American Airlines has updated its iOS smartphone app to allow users to rebook their flights when there are delays or cancellations and order food from airport restaurants. The new app will first be available at Texas' Austin-Bergstrom International, Dallas/Fort Worth International, Los Angeles International, and Hartsfield-Jackson Atlanta International airports.
Matt Capozzoli, UPS Airlines' vice president of flight operations, spoke last week at the Kentucky Chamber of Commerce's annual Business Summit. Capozzoli talked about his company's use of technology to sort packages in and out of more than 155 miles of conveyors within about 15 minutes, plan drivers' routes and experiment with new ideas to expand the business.
Robert Sumwalt, acting chairman of the National Transportation Safety Board, said aviation safety's biggest threat comes from complacency. "We've had an excellent run of good, safe flights over the last number of years [but] the people leading the airlines … weren't around back in those dark days," he said. "I worry about complacency in the industry overall."
United Airlines Flight 898 from Houston's George Bush Intercontinental Airport to New Orleans turned around shortly after takeoff Saturday night because of an unruly passenger. The flight was on its way again just after midnight and landed without incident in New Orleans early Sunday morning.
Transportation Security Administration officers screening passengers at North Carolina's Raleigh-Durham International Airport on July 13 found a loaded handgun in country singer Scotty McCreery's backpack. Authorities say McCreery was cited for a misdemeanor concealed weapon permit violation and released.
Oregon's Portland International Airport is planning a five-year, $1.3 billion renovation that will include a new roof, plumbing, electrical and security upgrades, a concourse expansion that will add gates, more parking and the development of a private gas station and convenience market.
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