Starbucks announced in a letter to employees that it will allow noncustomers to use restrooms or sit in stores without making a purchase. Store employees have been given detailed instructions for how to deal with disruptive customers, including asking a fellow employee to "observe and verify."
Managing emotional responses in social interactions, including online situations, is key to effective collaboration, writes Bill Benjamin of the Institute for Health and Human Potential. Benjamin offers tips for responding in tense situations, including maintaining positive assumptions about other people and judging others' intentions as you would your own.
A good plan for onboarding hires requires a schedule, writes Ryan Paugh of The Community Co. He explains how to time key tasks and interactions during the first few weeks, beginning with paperwork that is completed before the starting day.
Trust your instincts and take note of how you feel about a job before you go ahead and accept an offer, executive career coach Mikaela Kiner says. Career coach Dana Manciagli recommends reviewing the job description and asking yourself if you want to spend your workdays on those tasks.
Exploring creative solutions is crucial to avoid jumping to conclusions that could lead to errors, says astronomer and science communicator Moiya McTier. Address a problem with a question to help you think outside the box, she writes, and form a hypothesis to have something to measure your success against.
If you're interested in the finer details of a job, and would enjoy focusing on one specific task throughout the day, you may want to consider specializing to become an expert in the field, Erin McDermott Peterson writes. Do some research and networking to figure out where a specialist role could lead you, and consider if specializing will narrow or expand your future opportunities.
Face-to-face interactions that you get at networking events can build stronger relationships than online connections, Hallie Crawford writes. Be natural and positive when attending business, industry and alumni events, and come prepared with questions, business cards and a goal.
Find a quiet, well-lit, private space to do an online video interview and switch off any distractions, such as music and your cellphone, Kanika Tolver writes. Dress in smart, casual attire; be your genuine self and show enthusiasm throughout the interview.
Research supports the idea that breaks can boost creativity, so you should schedule downtime or "you" time, writes Hello Alfred CEO Marcela Sapone. Take ownership of your own productivity by figuring out when you get your best work done, and that will make planning for "recovery" time easier.
A Swedish mother changed her 5-year-old son's name from Kevin to Kelvin after a tattoo artist misspelled his name on her arm. After discussing the possibility of laser tattoo removal, the woman decided to just change his name to match the tattoo instead.