Leadership
Top stories summarized by our editors
11/20/2017

Rent My Way founder Kassandra Rose encountered gender-based bias and skepticism while fundraising for her startup, and while that hasn't changed, she offers tactics to help women advance themselves. "We are creating our own experiences, and the less time we attach to the words and actions of others, the more time we'll have to taste freedom!" she writes.

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SmartBrief/Leadership
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Kassandra Rose, founder
11/20/2017

Team sales pitches require one-on-one preparation to get everyone delivering the same message to the client, writes Stephanie Scotti. Important considerations include whether the pitch speaks to the client, shows differentiation and has compelling and smartly designed visuals.

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SmartBrief/Leadership
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Stephanie Scotti
11/20/2017

Heavy revision is expected for a Republican tax plan passed by the Senate Finance Committee because several measures have raised concerns on both sides of the aisle. Passage of a tax bill is unlikely before winter because "complicated issues," such as the estate tax and state and local taxes, need resolution, says Greg Valliere, chief global strategist at Horizon Investments.

11/20/2017

Showing vulnerability as a leader can reveal an authentic and human side of your personality that resonates with team members, writes Mary Jo Asmus. By showing your softer side and admitting you don't know all the answers, you can build team connections and trust.

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Aspire-CS
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Mary Jo Asmus
11/20/2017

Repealing the legal requirement that most Americans buy health insurance might not generate the savings Republicans want to offset tax cuts. Only 7% of Americans who purchase insurance from the individual market will skip coverage if the mandate is eliminated, according to a survey by the Kaiser Family Foundation.

11/20/2017

Customer support and follow-up availability are critical to making sure your existing customers are future ones, especially in businesses with the potential for add-on revenue, writes Paul Jarvis. Too often, businesses focus on the sales process and not the customer service that should follow, Jarvis argues.

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Paul Jarvis
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Paul Jarvis, customer support
11/20/2017

Poor communication costs companies money, writes Dean Brenner, because focus, morale and innovation can suffer. Individual communication matters, but improving that across an organization requires a high-level understanding of communications challenges and the skills required to meet them, Brenner writes.

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Forbes
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Dean Brenner
11/20/2017

Making people do their own clerical work such as booking travel is a typically wrongheaded corporate idea of savings when it is neither more productive nor a better bargain than having a specialist handle those tasks, Geoffrey James argues. "Self-service forces you to waste mental energy and memory on a clerical tool, drawing you away from work that you might really enjoy," he writes.

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Inc. online
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Geoffrey James
11/20/2017

Chimpanzees can take other chimps' knowledge into account when alerting each other of danger, according to a study. If a chimp saw a snake, researchers reported, and thought other nearby chimps had seen it, the chimp made a different type of sound and made less of an effort.

11/20/2017

Laws banning employers from asking prospective employees about their salary history are spreading, or in some cases, the policy is being voluntarily adopted at companies. The laws are intended to help close the gender pay gap, but most employers in a recent survey by Korn Ferry said the measures would not significantly decrease any existing pay differential.

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Korn Ferry