Leadership
Top stories summarized by our editors
6/14/2018

A federal court's ruling to allow AT&T to purchase Time Warner could encourage more consolidation in media, such as a merger of Viacom and CBS and takeovers of such companies as Lionsgate, Sony Pictures and MGM. "In the new world order, companies will define themselves as either buyers or sellers," Nicole LaPorte writes.

6/14/2018

Data from the Bureau of Labor Statistics shows the number of people working in contingent jobs decreased from 2005 to 2017, although the bureau's methodology could be undercounting the gig-worker population, writes Amanda Lenhart. "Business owners and certain self-employed workers aren't counted as contingent or alternative workers, so gig workers who think of themselves as business owners -- as many Etsy sellers do, for example -- will be missed by these definitions," she writes.

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Slate
6/14/2018

Women can help their voices get heard in male-dominated workplaces by staying strong, maintaining eye contact and being concise, says Niki Leondakis, CEO of Equinox. "Don't lose who you are, but learn to speak the language," she says.

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CNBC
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Equinox, Niki Leondakis
6/14/2018

Federal prosecutors say Fiat Chrysler executives and the United Auto Workers union conspired to break federal labor laws. In a court document filed in May as part of a guilty plea by former Fiat Chrysler executive Michael Brown, Justice Department officials called Fiat Chrysler and the union "co-conspirators" in the company's improper payments for travel, liquor and other goods for union officials.

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Reuters
6/13/2018

"Shock and Awe" director Rob Reiner tells SmartBrief in this interview that he co-founded Castle Rock because he wanted "a safe place" for himself and other filmmakers to come and create the work they wanted. When making a movie, Reiner said, he knows he can deal with actors and their egos if they respect the script and know that he, as a director, has a clear vision and takes action.

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SmartBrief/Leadership
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Rob Reiner, SmartBrief
6/13/2018

Celebrating small wins regularly with your team can encourage them and keep them on track toward goals, writes Jennifer V. Miller. "Leaders who act as 'nourishers' providing respect, encouragement and recognition are those best poised to help their team members capitalize on their daily (or weekly) wins," she writes.

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SmartBrief/Leadership
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Jennifer V. Miller
6/13/2018

Barnes & Noble is losing revenue and struggling to identify a path forward in terms of strategy or ideas, retail experts say. "At this point, they haven't found that hook to save the business nor have they found the vision or leadership to give people any confidence in it," says Peter Fader, a marketing professor at the Wharton School.

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Knowledge@Wharton
6/13/2018

An industry with little pricing transparency, a poor customer experience and a lot of regulation is probably a sector ready to be disrupted, write Megan Beck and Barry Libert of OpenMatters. "Above all, recognize that if you fail to deliver on customer experience out of complacency, someone else will innovate a solution and knock you out of the competition," they write.

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Barry Libert, Megan Beck
6/13/2018

Many businesses know that quickly asking for customer feedback is better than sending a survey days or weeks later, writes ServiceDock CEO Oisin Ryan. Brick-and-mortar businesses can solicit real-time feedback by asking shoppers about their experiences in-store, by text or using app-based messaging.

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CustomerThink
6/13/2018

A healthy balance between work and life outside of work is essential, says Fran Horowitz, CEO of Abercrombie & Fitch. "Having that balance helps provide the perspective and foundation that we all need to be successful," she says.

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Forbes