Leadership
Top stories summarized by our editors
9/20/2018

Matthew Makowski, who has spent nearly three decades in prison for murder, will be released Oct. 2 because of a decision from the Michigan Supreme Court. Makowski initially received a reduced sentence from Gov. Jennifer Granholm, which she later rescinded, but the state high court determined in 2014 that Granholm's reversal was improper.

9/19/2018

The NFL is the most popular television event around, even if it has become politically polarizing, is losing viewers and youth participants and could suffer reduced revenue when its broadcast rights come up for renewal, write Eben Novy-Williams and Ira Boudway. "As the world fragments, we actually become more valuable because we are one of the only things left that can aggregate tens of millions of people in one place at one time," says Brian Rolapp, the NFL's head of media.

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NFL, Ira Boudway, Brian Rolapp
9/19/2018

China has responded to US tariffs on $200 billion in Chinese products by imposing retaliatory tariffs on $60 billion in US goods. Both sets of tariffs take effect Monday.

9/19/2018

Companies that rely too much on singular executives rather than collective leadership struggle to retain leaders and respond to competitive changes, according to a report by EY, DDI and The Conference Board that surveyed more than 25,000 people. Consider using team-based bonuses, hire and promote people known to collaborate and be able to explain the organization's purpose, write Richard Wellins and Evan Sinar of DDI.

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CNBC
9/19/2018

Maximize your learning by avoiding shortcuts and trying new things, especially in areas that you typically avoid, writes Jesse Sostrin. "When you look for the easy way, you'll save some time -- but the lack of learning and growth will ultimately limit your progress," he writes.

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Jesse Sostrin
9/19/2018

Many customer-service problems stem from a lack of adequate training, poor staffing decisions and front-line staff not understanding why a policy exists, writes Dave Fish, founder of CuriosityCX. Companies should remove policies that block a smooth customer experience or are inconsistent from one service center to the next, he writes.

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CustomerThink
9/19/2018

Nimble leaders understand that listening and empathy guide what approach to take when managing people and solving problems, says Marc Randolph, a co-founder of Netflix. "What makes a poor leader is someone who applies the same methodology to every single circumstance," he says.

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Marc Randolph, Netflix
9/19/2018

When departments share performance metrics with the entire company, and everyone is invited to discuss them, problems are easier to identify and solve, writes David Siegel, former CEO of Investopedia. He extends that policy to email distribution lists, encouraging any employee to join any list regardless of their job role.

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Business Insider
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David Siegel, Investopedia
9/19/2018

The 19th century spiritualism movement spawned numerous talking spirit boards, including the Ouija board in 1886. William Fuld, who had his own patent, purchased the Ouija board rights in 1915, with the board's popularity peaking in 1966 when Parker Brothers bought the business.

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Vox, YouTube
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Ouija, Parker Brothers
9/19/2018

Certain signs -- such as increased confidence and comfort with difficult assignments -- show that your skills have improved, writes Alyse Kalish. In that case, "it's probably time to ask your boss for more challenging work and to take on more responsibility," she writes.

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The Muse