Leadership
Top stories summarized by our editors
11/20/2017

Showing vulnerability as a leader can reveal an authentic and human side of your personality that resonates with team members, writes Mary Jo Asmus. By showing your softer side and admitting you don't know all the answers, you can build team connections and trust.

Full Story:
Aspire-CS
More Summaries:
Mary Jo Asmus
11/20/2017

Customer support and follow-up availability are critical to making sure your existing customers are future ones, especially in businesses with the potential for add-on revenue, writes Paul Jarvis. Too often, businesses focus on the sales process and not the customer service that should follow, Jarvis argues.

Full Story:
Paul Jarvis
More Summaries:
Paul Jarvis, customer support
11/20/2017

Poor communication costs companies money, writes Dean Brenner, because focus, morale and innovation can suffer. Individual communication matters, but improving that across an organization requires a high-level understanding of communications challenges and the skills required to meet them, Brenner writes.

Full Story:
Forbes
More Summaries:
Dean Brenner
11/20/2017

Making people do their own clerical work such as booking travel is a typically wrongheaded corporate idea of savings when it is neither more productive nor a better bargain than having a specialist handle those tasks, Geoffrey James argues. "Self-service forces you to waste mental energy and memory on a clerical tool, drawing you away from work that you might really enjoy," he writes.

Full Story:
Inc. online
More Summaries:
Geoffrey James
11/20/2017

Chimpanzees can take other chimps' knowledge into account when alerting each other of danger, according to a study. If a chimp saw a snake, researchers reported, and thought other nearby chimps had seen it, the chimp made a different type of sound and made less of an effort.

11/20/2017

If you're enduring a personal crisis, consider whether it may be best to delegate some responsibilities or to take time off, writes Amy Gallo. Decide for yourself how many details of the situation to share with colleagues.

More Summaries:
Amy Gallo
11/20/2017

Laws banning employers from asking prospective employees about their salary history are spreading, or in some cases, the policy is being voluntarily adopted at companies. The laws are intended to help close the gender pay gap, but most employers in a recent survey by Korn Ferry said the measures would not significantly decrease any existing pay differential.

More Summaries:
Korn Ferry
11/20/2017

Labor Secretary R. Alexander Acosta has thrown his weight behind Microsoft in a case involving an Obama-era joint-employer rule. "Regardless of economic calculus, the joint-employer doctrine certainly impinges on freedom of contract and changes long-standing notions of corporate law," he said.

11/17/2017

"Salvator Mundi," Leonardo da Vinci's portrait of Christ from about 1500, sold for $450.3 million at a Christie's auction, more than four times the expected price. The restored work was the only da Vinci still privately owned.

More Summaries:
Christie
11/17/2017

The power of leadership can go to your head, but as a leader, you must put your team before yourself, writes Bill Treasurer. Being of service to your employees and fulfilling your company's mission should always be your priority.

Full Story:
SmartBrief/Leadership
More Summaries:
Bill Treasurer