Showing vulnerability as a leader can reveal an authentic and human side of your personality that resonates with team members, writes Mary Jo Asmus. By showing your softer side and admitting you don't know all the answers, you can build team connections and trust.
Customer support and follow-up availability are critical to making sure your existing customers are future ones, especially in businesses with the potential for add-on revenue, writes Paul Jarvis. Too often, businesses focus on the sales process and not the customer service that should follow, Jarvis argues.
Poor communication costs companies money, writes Dean Brenner, because focus, morale and innovation can suffer. Individual communication matters, but improving that across an organization requires a high-level understanding of communications challenges and the skills required to meet them, Brenner writes.
Making people do their own clerical work such as booking travel is a typically wrongheaded corporate idea of savings when it is neither more productive nor a better bargain than having a specialist handle those tasks, Geoffrey James argues. "Self-service forces you to waste mental energy and memory on a clerical tool, drawing you away from work that you might really enjoy," he writes.
Chimpanzees can take other chimps' knowledge into account when alerting each other of danger, according to a study. If a chimp saw a snake, researchers reported, and thought other nearby chimps had seen it, the chimp made a different type of sound and made less of an effort.
If you're enduring a personal crisis, consider whether it may be best to delegate some responsibilities or to take time off, writes Amy Gallo. Decide for yourself how many details of the situation to share with colleagues.
Laws banning employers from asking prospective employees about their salary history are spreading, or in some cases, the policy is being voluntarily adopted at companies. The laws are intended to help close the gender pay gap, but most employers in a recent survey by Korn Ferry said the measures would not significantly decrease any existing pay differential.
Labor Secretary R. Alexander Acosta has thrown his weight behind Microsoft in a case involving an Obama-era joint-employer rule. "Regardless of economic calculus, the joint-employer doctrine certainly impinges on freedom of contract and changes long-standing notions of corporate law," he said.
"Salvator Mundi," Leonardo da Vinci's portrait of Christ from about 1500, sold for $450.3 million at a Christie's auction, more than four times the expected price. The restored work was the only da Vinci still privately owned.