Small Business
Top stories summarized by our editors
9/19/2017

Airlines are waiving change fees and warning travelers flights to and from areas affected by Hurricane Maria could be delayed or canceled. The Category 5 storm slammed into Dominica on Monday and could hit Puerto Rico and the Virgin Islands on Tuesday or Wednesday.

9/19/2017

Substantial debt can tie down your small business, preventing it from hitting long-term financial targets. Serenity Gibbons offers six suggestions for lightening your debt load, including monitoring your credit report and negotiating with creditors.

Full Story:
Due Payments Blog
9/19/2017

A planned promotion that would have allowed football fans at the Baltimore Ravens game on Sunday to get free genetic tests fell through after Maryland health officials raised questions about the offer. Some critics worry that a football game would be too full of noise and distractions for customers to carefully think about the implications of the test.

Full Story:
BuzzFeed
More Summaries:
football, Baltimore Ravens, NFL, Maryland
9/19/2017

Unconventional tactics can sometimes help you close a tough sale, such as saying something that's not in your favor to earn trust and be seen as impartial, writes Mark Daoust. Shock your client with an honest approach that acknowledges the strengths of other products but ultimately positions yours as valuable, too.

Full Story:
Entrepreneur online
More Summaries:
Mark Daoust
9/19/2017

Instead of relying solely on a single tactic such as cold calling or social selling, it's best to combine your activities for a coordinated approach. Use social media to share helpful information with clients and use what you learn during phone calls to help you customize email introductions and follow-ups, writes Mike Scher.

More Summaries:
Mike Scher, social media
9/19/2017

People in the sales business are known to lie on occasion. Sales managers must be vigilant that their sales reps are being straight with them and their customers, Christina Adesina advises.

Full Story:
Business 2 Community
9/19/2017

Although there are some signs that the economy is perfectly healthy, "two years of income growth don't undo the trauma flowing from 50 years of wage stagnation," writes Steve Denning. Wage stagnation can't be fixed by resorting to the usual "grab-bag of policy actions," Denning writes.

Full Story:
Forbes
More Summaries:
Steve Denning
9/19/2017

Customer journey analytics aren't going to provide you with valuable insights if your department won't put in the work to put the right processes in place and enter with well-defined goals, writes Sriram Sampath. Keep in mind that although automation is now very well developed, companies still have to adjust the analytical models based on outcomes over time instead of leaving them on autopilot, Sampath writes.

Full Story:
DestinationCRM
More Summaries:
Sriram Sampath
9/19/2017

People.ai can help small businesses use machine learning to determine how sales were made and generate actionable insights for the future, writes Artur Kiulian. Other useful AI solutions for entrepreneurs include Pi, which compiles trending topics among followers on social networks.

Full Story:
Entrepreneur online
More Summaries:
AI, Artur Kiulian, social networks
9/19/2017

A financial plan is critical for achieving your goals as a small-business owner, writes LearnVest.com founder Alexa von Tobel. She looks more closely at the advantages of planning in terms of staying organized, managing risk and maintaining your focus.

Full Story:
Inc. online