In Jude Reser's 23 years at Marriott International, HR has gone from a paper-based department to one reliant on IT and now a tech-enabled, agile function that works across departments and with several service providers. HR is still bound by various legal and administrative requirements before it can adopt technologies, Reser says, but that doesn't mean it's not interested.
HR executives discuss the various technologies and portals they're using to coordinate benefits. "The better the portal is, and the more user friendly and flexible it can be for the employer, the more it allows them to be more creative with what they offer employees," says Kristy Loomis, vice president of HR at Great Expressions Dental Centers.
Speed -- after defining the goal -- is paramount to effective digital change for a company, says McKinsey's Anand Swaminathan. "The first part that executives are really doing is to translate what does digital mean for me, for my employees and for my customers?" he said.
Artificial intelligence will play a bigger role in recruitment without entirely displacing humans, predicts Kevin Wheeler, president of the Future of Talent Institute. "AI will transform recruiting from largely a transactional function -- scheduling, interviewing, clerical routine stuff -- into something that truly adds value to the company," he says.
To get the word out about benefits enrollment, use social media tools such as Twitter, Facebook and Yammer, and consider text messages and video, HR leaders say. Companies "need to ask their employees whether they would find communicating through social media to be helpful, and then do some test runs within a particular location or set of employees," says Kim Buckey, vice president of compliance communications at DirectPath.
One key to successful short learning programs is starting lessons with an attention-grabber such as a speaker who exudes passion, writes Alex Khurgin, director of learning innovation at Grovo. Consider using microlearning before and after live training events, he adds.
When you negotiate with others, start with general questions that help you learn more about the other party's circumstances, needs and priorities, writes Jay Hewlin. "The critical question is: 'What don't I know that I need to know?'" Hewlin writes.
The old methods of gaining influence and power over others by force, through deception or by showing disregard, are no longer effective, writes Marcel Schwantes. If you want to be more influential to your colleagues, showcase your kindness, enthusiasm and openness to new ideas, Schwantes writes.
Memphis, Tenn., cruise company American Queen Steamboat Co. faces legal action filed by the Equal Employment Opportunity Commission for allegedly firing a worker who supported a co-worker's sexual harassment claims against a supervisor. Reporting sexual harassment should be encouraged, and whistleblowers should be protected under law, according to the EEOC.
A suspect who was on the run from Massachusetts state police last week momentarily lost his pursuers and left his car to see about job opportunities at Osprey Wireless. Jose Jimenez went into store owner Jeff Maron's office to interview for a position but was arrested without incident moments later.
- Page 1