Flipkart launched its Supermart online grocery services in Bengaluru earlier this year and reportedly has plans to invest $264 million to expand into new cities over the next few years. The Indian e-commerce company will face rivals Amazon, Big Basket and Grofers in an increasingly competitive sector.
Boon Supply makes it easy to do good in the world. The e-commerce platform for everyday home essentials and decor donates 50% of every purchase to more than 500 causes and works with schools to contribute $12.5 million annually to education programmes. CEO and serial entrepreneur Lily Kanter joins NRF's Retail Gets Real podcast to discuss the "shop-for-good" movement. Listen.
With returns setting back the US retail industry $351 billion each year, companies can minimize that cost by clearly explaining returns policies to consumers and defining all exceptions, such as final-sale items, writes Chargebacks911's David DeCorte. Retailers can also encourage sales by offering financial incentives for customers who accept store credit when making returns.
EBay India is no longer operating, with local owner Flipkart preparing a platform where consumers can buy and sell refurbished goods. EBay India customers will be able to file for refunds until Aug. 30, and product warranties will remain in effect.
Distributed order management systems can help manage consumer trends such as "buy online, return in store," experts say. Having the right system allows a company to step back, look at its operations and gradually add functionality, says Charles Dimov of OrderDynamics.
Mugler plans to unveil a collection of five gender-neutral scents called Mugler Cologne, which was designed for millennials. The color-coded scents can be worn individually or in combination, creating "a wardrobe of fragrances," said Danyelle Boilard-Paul, an executive with Mugler parent Clarins Fragrance Group.
Consumers continue to shop more stores outside their primary location, but the supermarket channel has become stable in its primary role. While eating well today is still anchored in health, it is joined by desires for taste, enjoyment, discovery and mindful connection. Gen X and Boomers are joining the online grocery trend by using the ship-to-home method and online orders for pickup at the local store more often. Dive into these trends and more with the new FMI grocery shopper trends report.
Retail foodservice can be a strong area of growth and differentiation, but figuring out the right level of customization, assortment and being on the shopper radar continues to be a challenge. The third annual Power of Foodservice at Retail 2018 and this webinar delve into key areas to drive a successful deli/fresh prepared program. Register for free today.