SnapTravel, a chatbot that allows hotel room booking through SMS texts and Facebook Messenger, has received $8 million in investments. The year-old startup allows for human intervention when questions get more challenging, which sets it apart from many chatbots.
Hawaiian Airlines announced plans to add service in 2018 from Portland, Ore., to Maui; from Oakland, Calif., to Kaua'i, and from Los Angeles to Kona. The routes will feature the airline's new single-aisle Airbus A321neo aircraft.
A recent Vogue magazine story touted the value and resurgence of the travel agent profession, pushing the benefits of using "travel designers" who can create unique, exciting experiences. Agents also received support from Vogue's Facebook followers, who praised their preferred agents.
Mexico's exciting capital, Mexico City, is a walking city full of rich history and culture. Visitors can go on a walking tour to explore the city's wide variety of architecture, enjoy freshly-made churros at Churreria El Moro and go shopping at La Lagunilla Market.
Marketing campaigns to help consumers become aware of your brand need to be delivered to prospects and clients via different media forms, contain a consistent message and be reasonably priced, Richard Earls writes. When your efforts follow your campaign's strategy, you can measure what you are doing right and wrong, and make adjustments.
Agents spend a lot of time fulfilling wealthy clients' high demands, but they must make sure they are getting a return on that time investment, said Kimberly Wilson-Wetty of Valerie Wilson Travel. "We are toying [with] the idea of a tier-based approach to pricing," she said, which would take into account the amount of resources and time an agent spends on a client.
Non-gateway cities and domestic travelers are the targets of three smaller hotel chains: 21c, Aparium Hotel Group and Graduate Hotels. "Oftentimes, a place like Athens, Ga., is great because it's a little less expensive than Atlanta, but you still get great entertainment," said Tim Franzen, president of Graduate Hotels.
The 44-story, 596-room Holiday Inn Express Waikiki, the largest of the brand's properties in the Americas, has opened near Waikiki Beach and the Hawaii Convention Center. The InterContinental Hotels Group property includes a deck on its fifth floor that features an arcade, mini-golf and giant chess.
While they've moved forward with new programs and technology upgrades, large travel management companies have miles to go in customer service agility, Skift's Andrew Sheivachman writes. In this report, he recaps the recent 2017 Global Business Travel Association Convention.
UPS wants to hire and train 1,600 part-time sorting workers by Nov. 1 for its expanding Jacksonville, Fla., hub.
- Page 1