Marriott International will use big data to learn and meet evolving traveler preferences across its diverse brands, says Brian King, the company's global brand officer. Guests will set aside privacy concerns when trust is earned and personalized service is delivered, he adds.
The former chairwoman and CEO of Carlson travel group advises women aspiring to executive positions in hospitality to learn finance and seek out companies that are family-friendly. "[R]esearch tells us that role models are important, and that having women in leadership positions in all sectors changes the possibilities not just for every woman but for every society," Marilyn Carlson Nelson said, noting that female representation in business leadership lags in the US.
The business networking platform LinkedIn is emerging as a vehicle for hotel connectivity for hiring, business partnerships and other areas. Experts offer five tips for making it work, including reaching out directly rather than passively reviewing postings.
Carnival Cruise Line has made changes to its Onboard with You agent portal that have streamlined the booking process, making the portal more efficient for agents to use. The added features include a "nearby stateroom search" function and video-based "specialty cruise" sidebar.
Agents can build a loyal customer base by holding contests, rewarding clients with coupons and contacting them for their birthday and anniversary, advises Susan Black. Agents can partner with a few suppliers to offer a babymoon or anniversary trip as a prize to clients who mention them on social media.
Rio de Janeiro has a lot of leisure activities to offer travelers who will be attending the Olympic Games. They can shop at upscale boutiques, drink a caipirinha at a happening hotel and dance at a samba hall, as well as picnic, paddleboard and sunbathe at a variety of beaches.
Projects costing no more than $20 million have a better chance at financing than large ventures this year compared with 2015, panelists observed at the recent Americas Lodging Investment Summit Summer Update in Boston. Joe O'Loughlin, a Wells Fargo vice president, says the market for big deals "is very choppy right now. ... You probably need two or three (banks to invest)."
With property taxes accounting for 40% of occupancy costs by some estimates, hoteliers should review assessments proactively and not wait to make appeals, experts say. "[P]ut yourself in a situation where you get good assessments to start with," and hire specialists who can contest the methodology of government appraisers, says Bernice Dowell of Cynsur, a hotel property and transfer tax consulting firm.
A strong demand for Hawaii vacations increased Hawaiian Airlines earning growth up 63% and boosted revenues by 4% in the second quarter, said CEO Mark Dunkerley. "It is really a pretty good combination of factors that's worked well for us so far," Dunkerley said.
JetBlue's potato farm at John F. Kennedy International Airport and United Airlines' new "Stroopwafel" breakfast highlight how airlines are elevating their dining options. Hawaiian Airlines is working with well-known executive chef Chai Chawasaree.
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