| News for emergency communications and response professionals |  |
| Making the Call |  |  |
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- Community paramedic project to target frequent 9-1-1 callers
A Honolulu Emergency Services Department pilot project will use "community paramedics" to reach out to frequent 9-1-1 callers to determine why they use the emergency service so often and connect them to resources that might help solve the issue, ultimately improving care and saving money. Many chronic callers have medical conditions or are homeless, so community paramedics will visit them weekly to offer assistance and give them a special number to call when they need. Honolulu Star-Advertiser
(10/28)     
- Study: CPR administration varies by neighborhood
Cardiac arrest patients are less likely to get CPR from a bystander in low-income neighborhoods than in more affluent areas, according to an analysis of more than 14,000 cases published in the New England Journal of Medicine. Patients were half as likely to get CPR from a bystander in low-income, mostly black areas than in more affluent, predominantly white neighborhoods, and the trend held in poor white and Latino areas, too. Those who did receive CPR from a bystander had twice the chance of surviving the event, researchers said. The New York Times (tiered subscription model)/Well blog
(10/26)
| Policy Pulse | | |
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- Ohio county says it needs new policy for overload calls
Officials in Warren County, Ohio, say they need a better way to handle times of high 9-1-1 call volumes when overload calls that get rerouted to the city of Franklin end up overwhelming that dispatch center, too. "We don’t want anybody to call 9-1-1 and get a busy signal. But to guarantee that you don’t, you’d have to put 30 dispatchers or more in the room and eventually it still might happen,” Warren County Administrator Dave Gulley said. Dayton Daily News (Ohio)
(10/25)
- Nev. develops Broadcaster First Responder certification
Law enforcement groups and the Nevada Broadcasters Association are collaborating on a Broadcaster First Responder certification to give broadcasters access to emergency areas and more involvement in emergency efforts. The Nevada Sheriffs’ and Chiefs’ Association approved curriculum for certification education, which reflects the NBA's partnership with AMBER Alert and Homeland Security. Radio World
(10/26)
| Innovation Insights | | |
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- NENA initiative would gather data on nonemergency calls and more
NENA is developing a program that would install "black boxes" at every public safety answering point to collect a variety of data, including information that can shed light on why people call 9-1-1 for nonemergency reasons or do so unintentionally such as with pocket dials. NENA's Trey Fogerty said the boxes will provide essential data to 9-1-1 and other public officials. “Everyone assumes that 9-1-1 always is going to be there,” NENA's Brian Fontes said. “And everyone knows that each 9-1-1 call is important, regardless of whether it’s a butt call or a serious, legitimate emergency call. ... But they don’t have any valuation of that importance.” Urgent Communications
(10/23)
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