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November 9, 2012
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5 Key Steps to Social Media Engagement
You have an active presence on social channels, but now what? Sharpen your social engagement skills with a new guide on how to amplify social interaction. You’ll learn the 5 key steps to engagement, including how to plan, listen, communicate, measure, & test and improve in this new whitepaper by Marketing Profs. Download 5 Key Steps to Social Media Engagement.
Network Update 
 
  • Facebook's Friendship Pages get an update
    Facebook's Friendship Pages, one of the last relics of the site's old-school profile view, have been updated to match Timeline features. The update makes it harder for users to filter relationship events, but easier for them to curate and control the way their relationship page appears to others. VentureBeat (11/8) LinkedInFacebookTwitterGoogle+Email this Story
Get ahead as a Communication Professional
AI is becoming a major player in communicators' daily lives. It's crucial to discover how and where it can help and hurt your communication efforts. Three Purdue experts explain why you shouldn't put off learning more about this futuristic tool. Download the White Paper »
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Ideas in Action 
  • Gap postcards aim to bring social connections to life
    The Gap is partnering with Sincerely, makers of the Postagram application, to let its customers send printed postcards to their Facebook contacts. Users will be able to enter a short message and select a photo to be printed on the postcards, which will also feature a promotional QR code and Gap logo. VentureBeat (11/8) LinkedInFacebookTwitterGoogle+Email this Story
  • Goodreads helps book publishers to build buzz
    The Goodreads social network aims to be Facebook for avid readers -- and a word-of-mouth-marketing engine for publishers and authors, says CEO Otis Chandler. One author won a big book deal with Simon & Schuster after using the site to run giveaways and woo book bloggers. "It really just illustrates how important it is to get word-of-mouth and buzz going as early as possible," Chandler says. Digital Book World (11/8) LinkedInFacebookTwitterGoogle+Email this Story
 
Research and Reports 
  • Twitter map tracks social media use in NYC during Sandy
    A map of geo-tagged tweets tracks New York residents' response to the arrival of Hurricane Sandy. The map shows tweets were spread relatively evenly throughout the city, and suggests that people caught in genuine emergencies were unlikely to reach for their smartphones, this article notes. FastCoDesign (11/7) LinkedInFacebookTwitterGoogle+Email this Story
The Takeaway 
  • Dow Chemical discovers how to teach scientists to love social media
    Dow Chemical's researchers live in a "black and white" world of facts and numbers, so to get them involved with the company's social media outreach, digital chief Abby Klanecky needed to show hard evidence that their efforts would be rewarded. Klanecky built social maps to show scientists the potential connections they were missing out on, and gave them clear ground rules and standards of behavior for online conversations. SmartBrief/SmartBlog on Social Media (11/9) LinkedInFacebookTwitterGoogle+Email this Story
Social Shareable 
  • Policeman clears throat, goes viral
    A police officer in Canada has emerged as an unlikely social media celebrity after stumbling across a Reddit user asking for advice on where to buy marijuana. Mike Russell announced his presence with a single word -- "Cough" -- leading to a wave of comments about being watched by "the Fuzz." Times Colonist (Victoria, British Columbia) (11/8) LinkedInFacebookTwitterGoogle+Email this Story
 
Position TitleCompany NameLocation
Account ExecutiveCollective Digital StudioLos Angeles, CA
Sr. Business Leader, Social Media (Content and Engagement)VISAFoster City, CA
Click here to view more job listings.

SmartQuote 
For brands to be relevant to consumers, they have to develop a new way of interacting with consumers."
--Anne McCreary of Carat, as quoted by The New York Times
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 Andy Sernovitz, Editor at Large
Andy Sernovitz is the author of "Word of Mouth Marketing: How Smart Companies Get People Talking" and the fantastic blog "Damn, I Wish I'd Thought of That!" He runs WordofMouth.org, where marketers and entrepreneurs learn to be great at word of mouth marketing, and SocialMedia.org, the community for social media leaders at the world's greatest brands. He taught word of mouth marketing at Northwestern and internet entrepreneurship at Wharton.
 

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