How to boost customer loyalty -- and your bottom line
Keeping the customer satisfied is the only way to guarantee long-term profitability, writes Micah Solomon, who shares some of the best tactics he has noticed. These habits -- gleaned from Amazon, Netflix and even a small gift shop in Bar Harbor, Maine -- could also help put a smile on your customers' faces.
FastCompany.com | 03/04
This story published in BBB TrustBrief on 03/11/2010
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