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Study: Which retailers have the best customer service?
NRF SmartBrief | Nov 17, 2009
A survey from the National Retail Federation and American Express found that Amazon provides top-notch customer service. More than 8,500 respondents were asked about the customer service provided by retailers. Kohl's, Nordstrom, Coldwater Creek, Overstock.com and Zappos also made the top 10. The study shows the importance of direct-to-consumer sales as most of the companies that made the top 10 list do not have retail stores. TheStreet.com (11/16)
Wal-Mart factors in cash flow for suppliers
NRF SmartBrief | Nov 16, 2009
J.C. Penney quits catalogs to focus on online sales
NRF SmartBrief | Nov 19, 2009
Urban Outfitters may grow through brand acquisition
NRF SmartBrief | Nov 19, 2009
NRF Foundation announces top 10 retailers for customer service
NRF SmartBrief | Nov 16, 2009
Old Navy's new look likely to boost Gap
NRF SmartBrief | Nov 19, 2009
Retailers get wild and crazy with holiday windows
NRF SmartBrief | Nov 19, 2009
Target keeping expectations in check
NRF SmartBrief | Nov 18, 2009
Neiman Marcus uses children's energy on holiday display
NRF SmartBrief | Nov 16, 2009
Abercrombie accedes to bargain-hunting consumers
NRF SmartBrief | Nov 20, 2009
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Retailers increase Cyber Monday promotions to entice holiday bargain-hunters
NRF SmartBrief | Nov 23, 2009
What retailers learned over Black Friday
NRF SmartBrief | Nov 23, 2009
SmartStat: Nov. 23, 2009
NRF SmartBrief | Nov 23, 2009
NRF welcomes GAO report on credit card swipe fees
NRF SmartBrief | Nov 20, 2009
NRF SmartStat: Nov. 20, 2009
NRF SmartBrief | Nov 20, 2009
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