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Hotels are aiming for a good first impression

Hotels are focusing on the first 15 minutes of a guest's stay to impress them and, they hope, to get positive feedback on social media sites, this feature says. Some properties are putting front-end staff through training programs to improve guest interactions, while others try to wow visitors up...

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This news summary appeared in AH&LA SmartBrief on 04/12/2012
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Wall Street Journal, The

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