Convergys Corporation

News and overview for Convergys Corporation

Convergys to Webcast Executive Presentations at its Financial Analyst s Conference November 12 in New York [Press Release]
Business Wire | 15 days 16 hours 41 minutes ago
Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today it will webcast presentations made by its senior executives at the Convergys Financial Analyst’s Conference on November 12 in New York.


Cavalier Telephone Adopts Convergys Smart BSS Solutions to Streamline Operations, Improve Customer Satisfaction, Lower Costs [Press Release]
Business Wire | 14 days 18 hours 54 minutes ago
Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that Cavalier Telephone, a full-service provider of reliable and efficient telecommunications solutions for business, consumer, and government customers, has signed a license agreement for Convergys’ Smart BSS Solutions. Convergys will also provide Cavalier with consulting services as part of this agreement.


Convergys Reports Third Quarter Results [Press Release]
Business Wire | 28 days 22 hours 49 minutes ago
Convergys Corporation (NYSE: CVG)


CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: Companies can delight customers and improve their service experiences by implementing a rules-based enterprise decision management solution. Now what? [Press Release]
Business Wire | 15 days 19 hours 24 minutes ago
At the Enterprise Decision Management Summit last week in Las Vegas, NV, Convergys Corporation (NYSE: CVG), a global leader in relationship management, shared its insights on how intelligent interactions will deliver superior and consistent service experiences to the delight of customers.


CONVERGYS THOUGHT LEADERSHIP SPEAKER SERIES: Investing in ways to keep your customers through an improved service experience is a sure way to protect your revenue base in today s highly uncertain financial climate. Now what? [Press Release]
Business Wire | 19 days 19 hours 50 minutes ago
At the 2nd Asia Pacific Contact Center Association Leaders and CCAM Expo this week in Kuala Lumpur, Malaysia, Convergys Corporation (NYSE: CVG), a global leader in relationship management, shared its insights on how to keep customers from defecting to competitors or reducing their spend because of dissatisfaction with their service experiences.


Convergys Relationship Management Solutions Chosen by Leading Food and Drug Company to Improve Customer Service Experience [Press Release]
Business Wire | 36 days 20 hours 41 minutes ago
Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that one of Fortune’s Top 10 food and drug companies with thousands of locations has signed a contract for Convergys’ industry-leading customer management solutions. The company will use Convergys’ expertise to drive its corporate wide objectives of redefining the customer experience and enhancing customer satisfaction when customers visit the store or call its customer service line.


Leading Global Clients Renew Convergys HR Solutions Contracts [Press Release]
Business Wire | 42 days 20 hours 31 minutes ago
Convergys Corporation (NYSE: CVG), a global leader in relationship management, today announced that three large global companies in the services and technology industries have renewed contracts for Convergys HR Solutions. These human resources outsourcing contract renewals range from one to five years in length and during that period are expected to generate total revenue of more than $25 million.


Convergys Announces Implementation of Enhanced Real-Time Convergent Charging Solution with First North American Client NTELOS [Press Release]
Business Wire | 40 days 18 hours 34 minutes ago
Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that it has successfully implemented its enhanced Real-Time Convergent Charging Solution with NTELOS, a leading regional provider of wireless and wireline communications services to consumers and businesses.


Convergys Renews Relationship Management Contract with Top 10 Telecommunications Company to Provide Advanced Technical Support [Press Release]
Business Wire | 27 days 19 hours 58 minutes ago
Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today it has won a contract renewal and expansion to provide tier one technical support for a Fortune Top 10 telecommunications company’s leading-edge video offering. Over 1,400 full-time employees, including onshore, offshore, and agents working from home, will service the two-year, $71 million contract.


Convergys Corporation Announces Final Results and Settlement of Its Exchange Offer for Its Outstanding 4.875% Senior Notes Due 2009 [Press Release]
Business Wire | 42 days 14 hours 4 minutes ago
Convergys Corporation (NYSE: CVG) (the "Company"), a global leader in relationship management, announced today the final results and settlement of its offer to exchange (the "Exchange Offer") up to $125,000,000 aggregate principal amount of its new 5.75% Junior Subordinated Convertible Debentures due 2029 (the "2029 Debentures") for up to $122,549,019 aggregate principal amount of its outstanding 4.875% Senior Notes due 2009 (the "2009 Senior Notes").


Clarabridge Announces Speaker Lineup for 2nd Annual C3 Users Conference January 25-27, 2010 at Disney s Yacht & Beach Club Resorts [Press Release]
Business Wire | 1 day 20 hours 49 minutes ago
Clarabridge, the leading provider of text mining software used by many Global 1000 companies to improve customer experience management (CEM), announced the agenda and speakers today for its annual Clarabridge Customer Connections (C3) users conference to be held Jan. 25-27, 2010 at Disney’s Yacht & Beach Club Resorts in Lake Buena Vista, Fla.


Stream Global Services Adds Chief Technology and Information Officer to Executive Team [Press Release]
PRNewswire | 61 days 13 hours 47 minutes ago
...Lyons was Chief Information Officer for Convergys Corporation, a leading CRM provider. While at Convergys, Mr. Lyons designed and led company...experience. In addition, Mr. Lyons led Convergys' technology and systems implementations...


Light Reading - Services Software - Cavalier Licenses Convergys BSS - Telecom News Wire
Light Reading | 14 days 17 hours 37 minutes ago
CINCINNATI and RICHMOND, Va. -- Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that Cavalier Telephone, a full-service provider of reliable and efficient telecommunications solutions for business, consumer, and government customers, has signed a license agreement for Convergys' Smart BSS Solutions. Convergys will also provide Cavalier with consulting services as part of this agreement.


Light Reading - Services Software - NTELOS Goes Convergent With Convergys - Telecom News Wire
Light Reading | 40 days 15 hours 55 minutes ago
CINCINNATI and WAYNESBORO, Va. -- Convergys Corporation (NYSE: CVG), a global leader in relationship management, announced today that it has successfully implemented its enhanced Real-Time Convergent Charging Solution with NTELOS, a leading regional provider of wireless and wireline communications services to consumers and businesses.


Research and Markets: Maximizing Human Capital in Asia 2009 explains Very Clearly What Works for HR in Asia [Press Release]
Business Wire | 9 days 2 hours 49 minutes ago
Research and Markets (http://www.researchandmarkets.com/research/7c3368/maximizing_human_c) has announced the addition of John Wiley and Sons Ltd's new report "Maximizing Human Capital in Asia: From the Inside Out" to their offering.





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Company Overview


Company: Convergys Corporation
Industry: Direct Marketing Services
Website: http://www.convergys.com

Convergys is conversant in the languages of outsourcing and relationship management. The company provides business process outsourcing (BPO) services designed to help its clients manage their customers and employees. Its customer unit provides inbound and outbound call handling for sales, marketing, and support through about 85 contact centers (and in about 35 languages), and its HR unit offers outsourcing of benefits and payroll operations, staffing, and training. In addition, Convergys offers bill processing services and provisioning software to telecommunications companies through its information management unit.


Key Numbers

Sales in U.S. Dollars (mil.) 2,785.8 (2008)
One-year % Growth in Sales -2.1 (2008)
Net Income in U.S. Dollars (mil.) -92.9 (2008)
One-year % Growth in Net Income 0.0 (2008)
Number of Employees 65,000 (2008)
One-year % Growth in Number of Employees -13.3 (2008)
Fiscal Year-End December