Next generation 9-1-1 needs to have enhanced services such as text, video and data but also must go beyond that to offer high-level location capability that can pinpoint the precise origin of a 9-1-1 call such as which floor in a high-rise building, according to TMCnet's Rory Lidstone. To accommodate the new technology, businesses, schools and government facilities still need to improve their NG9-1-1 readiness. According to data from NENA, 25 million of the 240 million 9-1-1 calls made annually come from multiline telephone systems.