Share
Share today's newsletter with a colleague and get credit if they sign up for SmartBrief.
Referral Count:
 
6

Story being shared
5 keys to building a front-line-focused organization
Senior leaders who are committed to a front-line-focused organization must establish a vision that puts customers first, respect and encourage insight from front-line employees, and "obsess over talent," among other steps, write Noel M. Tichy and Chris DeRose in this book excerpt. Executives "must imagine what the ideal customer interaction will look like and ask where breakdowns may occur throughout the process, from generating customer awareness to building post-sale relationships," they write.

Or we can send an email on your behalf
You must submit valid email addresses only. Use of email addresses is subject to terms of SmartBrief's privacy policy .