Life after Six Sigma
Gallup CEO Jim Clifton is scrapping neoclassical innovations like Six Sigma and relying instead on behavioral economics -- a new field of study that sees human decision-making as more emotional than rational. "Most of the benefits have been squeezed out of process improvement and neoclassical economics," says Clifton. "We need the next generation of leadership, because we've maxed out everything else."
Gallup Management Journal (free content) | 11/05
This story published in SmartBrief on Leadership on 11/09/2009
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