Southwest keeps open seating, changes boarding procedure

Southwest Airlines is adjusting its boarding policy to eliminate the "cattle call" customers don't like, while keeping the open seating that many find attractive. The carrier studied different boarding options for three years before making the change, which assigns passengers a number along with the familiar boarding group designation.

Houston Chronicle | 09/20 Bookmark and Share

This story published in NAW SmartBrief on 09/24/2007





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