You can't fake good customer service
Customers who have poor experiences with a business's customer service are likely to take their business elsewhere, which is why it is so important to put in the extra effort. Customers know when they are being disrespected or taken advantage of, so being sincere and properly training employees to deal with problems are worth your time and money.
CRM Daily | 04/18
This story published in NAW SmartBrief on 05/14/2007
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