Good customer service relies on listening
A discussion with Diane Berenbaum, co-author of "How to Talk to Customers" emphasizes the importance of building customer relations through listening. Providing excellent customer service can be a challenge, and small businesses can work on accomplishing this by listening to suggestions from associates and customers.
BusinessWeek | 06/01
This story published in NAW SmartBrief on 06/11/2007
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