When profits drop, consider firing your customer

Sometimes businesses need to fire their customers to become more profitable, says Doug Hall, author of the "Jumpstart Your Business Brain" series. Declining profit means customers don't value what a business offers or perhaps that hangers-on are taking advantage of the business owner.

BusinessWeek | 06/20 Bookmark and Share

This story published in NAW SmartBrief on 06/30/2008





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