When the heat is on, support yields better results than pressure
When the heat is on, the best leaders serve as cheerleaders who support their employees as opposed to coming down hard on them, per a new study. When under stress, employees are more likely to react to their leader's mood than to reflect on their message, and managers are therefore urged to think carefully about their emotional responses.
Harvard Business Review | 11/2009
This story published in NAW SmartBrief on 11/02/2009
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