Group urges user-friendly processes for broadband providers
The evolution of the broadband market is making it increasingly difficult for providers with old back-end processes to meet customer demands simply and efficiently. A new initiative from the TeleManagement Forum is encouraging firms to streamline with automated systems for interactions like ordering, billing and service calls.
America's Network | 06/28
This story published in USTelecom dailyLead on 06/28/2007
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